Staff

This survey seeks to gain information about staff perceptions of technology at your organization.

Organization

1

Organization Name

Access to Technology & Information

2

Access to technology

I have access to the technology I need to perform my job responsibilities.

?

Example: My email, calendars, SharePoint, network drive, VoIP phone, printer, databases, etc. work well and support my job responsibilities.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
3

Hardware and software

My computer hardware and software work reliably.

?

Example: Computer hardware runs well; software is updated regularly and upgraded before reaching end-of-life. 

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
4

Access to information

I am easily able to access the information I need to perform my job function(s).

?

Example: I can quickly find information when I need to, including contact information, reports showing key metrics, etc.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
5

Comments

Please provide any other comments you have regarding access to technology and information at your organization.  If you rated anything 3 or lower, please provide an explanation of why this rating was given as well as what improvement you would like to see.

Training

6

Technology training

I receive the training I need on my organization's technology systems.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
7

Comfort with information systems

I am comfortable using the information systems at my organization.

?

For example, I am easily able to find information when needed, communicate easily and generally use technology effectively for my job function.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
8

Requesting training

I am comfortable requesting additional training if/when I need.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
9

Comments

Please provide any other comments you have regarding training at your organization.  If you rated anything 3 or lower, please provide an explanation of why this rating was given as well as what improvement you would like to see.

Engagement

10

Collaboration through technology

I believe my organization's technology facilitates collaboration between people.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
11

Technology and mission

I believe my organization's technology sufficiently supports its mission.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
12

Technology change management

I am well-informed about technology changes within my organization.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
13

Ideas given fair hearing

My ideas about technology are given a fair hearing within my organization.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
14

Comments

Please provide any other comments you have regarding engagement at your organization.  If you rated anything 3 or lower, please provide an explanation of why this rating was given as well as what improvement you would like to see.

Support

15

Access to support

I feel I have ready access to technology support when needed.

?

If I have problems with the technology I use for my job, I have a clear process for obtaining support and confidence that effective support will be provided in a reasonable timeframe. 

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
16

Requesting support

My organization provides a clear process for requesting technology support.

?

There is a formalized system for support requests either via a ticketing system, support email or other processes.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
17

Resolution of issues

I feel that my technology issues are resolved in a timely manner.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
18

Helpfulness of Support

When I have support requests, support personnel are helpful, responsive and communicative.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
N/A
 
19

Comments

Please provide any other comments you have regarding support at your organization.  If you rated anything 3 or lower, please provide an explanation of why this rating was given as well as what improvement you would like to see.

Policies

For each policy question, if you are not aware of any policy whatsoever, mark 1 (strongly disagree).

20

Access to technology policies

I have ready access to my organization's information and technology policies.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
21

Password policy

I clearly understand my organization's password policy.

?

Select 1 if your organization does not have a password policy. 

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
22

Data security policy

I understand my organization's policy around maintaining data security.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
23

Onboarding and offboarding

I know and understand my organization's process regarding the onboarding/offboarding of staff. 

?

Example: Which accounts are created when new staff come in, how access is revoked and information is protected when staff leave, and the timeframe of when onboarding/offboarding requests must be made.

Strongly Disagree
1
 
2
 
3
 
4
 
5
 
 Strongly Agree
24

Comments

Please provide any other comments you have regarding policies at your organization.  If you rated anything 3 or lower, please provide an explanation of why this rating was given as well as what improvement you would like to see.

25

Magic wand

If you could wave a magic wand and change ONE thing about the technology at your organization, what would it be?

* Answer required