This survey seeks to gain information about the management of technology at your organization. This survey will ask questions about management, support, and planning of technology at your organization.
Example: The organization adopts cloud-based file sharing such as Dropbox/Google Drive, resulting in greater collaboration and availability of documents.
Please add any comments you have regarding the Planning & Budgeting section.
Example: In determining a software, hardware or service purchase, is an evaluation of costs and an assessment of impact on the organization conducted?
Example: Reporting on the volume of support requests, uptime, pending projects, or performance and status of IT resources is given.
Please add any comments you have regarding the Oversight section.
Techsoup.org defines an Acceptable Use Policy as "a set of rules applied by the owner or manager (you) of a network, website or large IT system that restricts the ways in which the network, website or system may be used."
Optimally, technology security practices and policies are updated on a regular basis.
Please add any comments you have regarding the Security & Policies section.
Example: Optimally, IT staff verify and update the documentation periodically for network diagrams, credential management, vendor lists, and inventory lists.
Example: Which accounts are created when new staff come in, how access is revoked and information is protected when staff leave, the timeframe of when onboarding/offboarding requests must be made, and when staff leave, data or accounts are transferred to the appropriate stakeholder.
This includes change management notes, impact assessment, staff training if applicable, and process and policy updates, if impacted.
Small organizations may use an informal approval process.
Please add any comments you have regarding the Documentation section.
Training is given on email and files systems in addition to databases or programs which are part of their daily job responsibility. This should include items such as proper document storage/filing, style and organizational specific conventions or templates etc.
Training is offered to staff on a regular basis as scheduled sessions or on-demand services. Training is given with larger-scale system changes such as program updates or product changes.
There is a formalized system for support requests either via a ticketing system, support email or other processes.
Support requests have defined response time (SLA), are tracked and follow up on. Requests metrics can be evaluated to identify ongoing trends or issues.
Please add any comments you have regarding the Support & Training section.
How would it help you? How would it help your organization?
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